I have used Heritage for my automotive needs for over 30 years. They continue to be one of the best service departments I have ever used. My recent visit for routine service continues to show service is a priority. First, the place is really clean. No grease outside the working area. The waiting area has comfortable furniture, snacks and is quiet.
The service advisors are knowledgeable and donâ€™t try to sell you service that is not needed. They understand what a car needs and can quickly figure out what your car needs beyond routine maintenance. In short, one of the things that brings me back to this dealership, although I now live 30 miles away is the service department. They finished my car in about two thirds of the estimated time.
Our overall experience was an excellent one. Everyone involved in assisting me with acquiring my vehicle was professional, courteous and understanding. I highly recommend Heritage Cadillac as an excellent dealership.
I have not had a bad experience bringing my car in for service. Burrell Henry is a top notch service technician. If you want someone who is going to listen to you and not make you feel rushed, heâ€™s my guy. He takes the time to listen and Types into the system the problem you are experiencing. He is able to think of what the problem may be and asks questions that help him better to document the problem to be fixed.
The waiting area is spacious, clean and comfortable. They provide water and snacks. The administrative staff are friendly whether calling in or in person. Shana Iâ€™ve spoken to many times and have met her is so friendly and personable. Great customer service!
We purchased our 5th Cadillac from Heritage and have always walked away as satisfied customers. Charles Hughes sold us the new 2019 XT4 on 12/24/18 and he treated us as though we were members of the family. Charles connected with us and demonstrated a level of professionalism that exceeded our expectations. The sales process answered all questions we had and he assured us that the total process would be timely and it was. We highly recommend Charles and Heritage for your next Cadillac!!
Heritage is my dealer of choice in the Chicago Western Suburban Market. I had purchased my old vehicle from Cadillac of Naperville, but was not happy with their service department and their Sales Department. I switched my business to Heritage Cadillac.
Heritage Service Department is Impeccable, they are prompt, courteous, thorough, and accurate with all repair jobs. They also have a fleet of 84 Loaner cars.
The Sales department at Heritage, is also top notch. Special Shout outs to my Salesman Joe Sales Managers Darren, and Keith, and to all of the Dealer Management and Ownership. I am moving to Florida soon, but I will return to Heritage in Lombard for my next Cadillac Automobile.